top of page

TERMS OF SERVICE

Subject: ChicProClean Terms of Service 1/1/2025

Thank you for choosing ChicProClean! To ensure we deliver the best possible experience and maintain consistent, high-quality service for all our clients, we’ve outlined a few important guidelines in our Terms of Service. These policies help us keep things running smoothly and ensure your home always receives the care and attention it deserves. By following these guidelines, we can provide efficient, reliable service and avoid any misunderstandings or delays, allowing us to focus on what matters most—making your home and you feel your best!

 

Our Commitment to Quality Service

  • Licensed, Bonded, and Insured: We provide professional cleaning services with full credentials, ensuring that you receive reliable, accountable, and safe service. This helps protect both you and our team, giving you peace of mind that your home is in good hands.

  • Trained and Background Checked Cleaning Team: Our team undergoes thorough training to ensure they are prepared for every service. We are committed to staying updated with the latest cleaning techniques and standards, which ensures consistent and top-tier results every time we clean.

  • Top-Notch Equipment: We supply all necessary equipment to get the job done right, unless your equipment meets our high standards. This ensures we can use the best tools for the job, so the quality of your service is never compromised.

  • Eco-Friendly Products: We use and recommend only environmentally friendly, green cleaning products. Harsh chemicals like bleach, ammonia, Lysol, or Pine-Sol are not used in our services. The products we use are safe for your family, pets, and the planet, providing a healthier environment while maintaining the cleaning power you need.

Why This Matters: Our commitment to quality ensures you receive the highest level of service, safety, and satisfaction. By using licensed, insured professionals, top-quality equipment, and eco-friendly products, we create a cleaner, safer home environment while protecting your well-being and the environment. This holistic approach sets us apart and guarantees you get the best value from ChicProClean.

 

To Ensure the Best Possible Service

  • Home Access: Ensure your home is accessible or provide a key/garage code.

  • Alarm Systems: Turn off alarm systems to avoid false alarms.

  • Home Preparation: Tidy up your home to allow our team to clean effectively.

  • Water and Electricity Supply: Make sure both are turned on. We can’t perform our services otherwise. 

  • Pet Safety: Keep pets secure during our visit for their safety and to avoid distractions.

  • Comfortable Cleaning Temperature: To ensure our team can work efficiently and comfortably, we kindly ask clients to maintain the following indoor temperatures during our visits:

Winter Guidelines: Keep the indoor temperature between 68°F and 72°F to ensure the team can work without discomfort from the cold 

Summer Guidelines: Maintain the indoor temperature between 70°F and 75°F for a comfortable working environment. If air conditioning is not available, ensure good ventilation by using fans or opening windows.

Why It Matters: Ensuring access to your home and disarming alarm systems ahead of time allows us to complete the cleaning efficiently and without disruptions, avoiding false alarms or mishaps. A clutter-free environment enables our team to focus on the areas that need attention most, delivering more thorough and satisfying results. Additionally, maintaining a comfortable temperature allows our team to work at their best, free from the distractions of extreme heat or cold, ensuring high-quality service and optimal energy for a spotless home. Thank you for your understanding and cooperation!

Scheduling for Elite Services

Elite Client Commitment: For our elite clients, we strive to accommodate your routine and preferred schedule as much as possible. We are committed to open communication and will work with you to find the best solution for your needs. Recurring services will typically be scheduled on the same day and time, with the same team or cleaning person, for a familiar, consistent experience.

We offer regular cleaning services on the following schedules:

  • Elite 1W (Every Week)

  • Elite 2W (Every 2 Weeks)

  • Elite 4W (Every 4 Weeks)

Example of Every 2 Weeks Schedule (2W):
If your cleaning is scheduled for Monday, January 1st, your next cleaning will be Monday, January 15th, then Monday, January 29th, and so on, every two weeks on the same day. 

Example of Every 4 Weeks Schedule (4W):
If your cleaning is scheduled for Tuesday, January 1st, your next cleaning will be Tuesday, January 29th, then Tuesday, February 26th, and so on, every four weeks on the same day.

FAQ: Why can’t you accommodate every 3 weeks schedule?
We can't accommodate every 3 weeks scheduling because it disrupts the consistency and efficiency of our service. Our scheduling system is designed to work with regular, predictable intervals—every week, every two weeks, or every four weeks. Introducing a 3-week rotation would cause uneven gaps in our schedule, making it harder to plan and assign the same cleaning team, and could lead to delays or inconsistencies in service. Keeping to the weekly, bi-weekly, or monthly schedule ensures we maintain the highest quality service without interruptions. 

Holiday Scheduling Policies: https://www.chicproclean.com/holidays

 

Arrival Times and Scheduling Windows

We schedule cleanings with a 1-hour arrival window. For example, if your cleaning is scheduled for 9 AM, the team will arrive between 9:00 AM and 10:00 AM. A text message will be sent 15-60 minutes before arrival to keep you informed.

Why It Matters: The 1-hour window provides flexibility and helps us stay on schedule. The text message ensures you're prepared for the team’s arrival. This system allows us to deliver timely, efficient service.

 

Scope of Work

The scope of work for each service is clearly outlined and discussed through the following:

  • Web Request & Discovery Call: We review your needs and preferences to ensure the right services are selected.

  • Checklists: Specific checklists are attached to quotes and scheduled jobs, outlining the exact tasks included. There are separate checklists for Elite, Premier, Market-Ready, and Move-In/Move-Out services.

  • Add-On Services: Any additional services, such as deep cleaning or specialty tasks, will be clearly outlined and approved before scheduling.

Why It Matters: This process ensures transparency and prevents misunderstandings, helping us provide exactly what you need and expect while maintaining the quality and consistency of our services.

Closed Door Policy

At ChicProClean, LLC, we prioritize your privacy. By default, our team will not clean rooms with closed doors to ensure we respect your personal space. If you would like a closed room to be included in the cleaning, please leave a note on the door and inform our office in advance. This helps us avoid any misunderstandings and ensures we meet your expectations while respecting your privacy. 

 

Communication Policy

To ensure a seamless experience, we kindly ask that all communication be directed to the ChicProClean, LLC office, rather than the cleaning team members. This allows us to handle scheduling, special requests, and any concerns promptly and efficiently.

Our cleaning teams are dedicated to delivering exceptional service during their visit and may not have access to the tools or information needed to address administrative matters. Additionally, some of our team members may experience language barriers, which can lead to potential misunderstandings.

Examples of Communication That Should Be Directed to the Office:

  • Rescheduling or Canceling Appointments: If you need to change your cleaning date or time, please contact the office so we can update the schedule and notify the team.

  • Requesting Additional Services: Whether you'd like an extra room cleaned, an add-on service, or a deep clean, the office can ensure this is properly noted and quoted.

  • Providing Feedback or Concerns: Any concerns about your service or feedback to improve can be quickly addressed by our office team.

  • Updating Access Information: If you need to change a garage code, provide a key, or update alarm instructions, let the office know to ensure a smooth arrival for the team.

  • Discussing Team Preferences: If you'd like to request a specific team or cleaner, this should be communicated with the office to accommodate your preferences.

Why It Matters: By communicating directly with our office, you can rest assured that your needs will be addressed thoroughly and accurately. This approach helps avoid misunderstandings, ensures clear records of requests, and allows the cleaning team to focus on providing you with top-quality service.

Our office staff is here to support you and ensure your cleaning experience is smooth and satisfactory. Thank you for your understanding!
 

Cleaning Supplies

We provide all necessary cleaning supplies, including non-toxic products and equipment. All equipment is thoroughly cleaned and disinfected between scheduled jobs to ensure safety and hygiene.

Elite Services Clients:

  • Paper Towels: Please provide one roll of paper towels for each visit, used for cleaning heavily soiled areas and toilets to prevent cross-contamination.

  • Toilet Brushes: Ensure that each bathroom has a toilet brush available, as we do not carry these with us.

  • Garbage Bags: Provide two regular-size garbage bags and any small liners if you’d like them replaced in the bathrooms.

  • Microfiber Cloths: For Elite clients, we supply brand-new microfiber cleaning cloths, which will remain at your home for us to use. We will provide more details on how to handle microfiber cloths during our onboarding process once you sign up for Elite Services.

Premier Services Clients (First-Time Deep Clean, Move-In/Move-Out):
No supplies or equipment are required from you. We bring everything needed for these services.

 

Service Limitations/Exclusions

While we strive to meet your cleaning needs, there are certain tasks and situations that fall outside the scope of our regular services. Please review the following limitations and exclusions to help set clear expectations:

  • Certified Professional Tasks: ChicProClean does not perform tasks that require professional certifications or specialized training, such as mold removal, handling hazardous materials, or major repairs. For these types of situations, we recommend reaching out to certified professionals who specialize in these services.

  • Biohazard Cleaning (Feces, Blood, etc.): We do not perform cleaning services that involve biohazards, such as feces, blood, bodily fluids, or other hazardous materials. Cleaning these types of areas requires specialized training and equipment, and we strongly recommend hiring a professional biohazard cleaning service to safely and effectively handle these situations.

  • Unsafe or Hazardous Environments: We reserve the right to refuse service in any areas that are unsafe or pose a health risk to our cleaning team. This includes areas with excessive clutter, hazardous materials, or any condition that could compromise the safety of our team members. If we encounter unsafe conditions during a cleaning visit, we will inform the client immediately and may suggest rescheduling once the area is made safe.

  • Outside Work: ChicProClean primarily focuses on indoor residential cleaning services. While we can clean some exterior areas (such as windows), we do not offer services for general outdoor cleaning tasks like pressure washing, yard work, or roof cleaning. If you have outdoor cleaning needs, we recommend hiring a specialized outdoor cleaning service.

  • Furniture and Heavy Items: For safety reasons, our team does not move furniture or heavy items over 20 pounds. If you would like certain areas cleaned that require moving furniture, we ask that these items be moved prior to our cleaning appointment. This ensures that your furniture remains undamaged, and our team can focus on cleaning.

  • Height Restrictions: Due to insurance and safety restrictions, our team is only able to work with two-step ladders. We are not equipped to work at heights beyond 6 feet, which means we do not clean areas such as high windows, tall shelves, or ceilings. However, we can reach some elevated areas with long pole dusters. 

  • Washing Walls: ChicProClean does not offer wall washing as part of our standard cleaning services. We can clean light smudges, fingerprints, and dust, but we do not wash entire walls or handle wall-related stains. If wall cleaning is required, we recommend contacting a professional wall cleaning service.

  • Dishes: We do not provide dishwashing services, including washing, drying, or putting away dishes. To ensure we focus on providing quality cleaning services, we kindly ask that dishes be removed from sinks and countertops before our team arrives.

  • Washer/Dishwasher Operation: ChicProClean does not operate washing machines or dishwashers due to the risk of leakage. For your safety and to prevent potential water damage, we recommend running these appliances yourself prior to our arrival or ensuring they are in working order before our visit.

  • Blinds: ChicProClean does not dust or wash blinds as part of our standard cleaning services. If you require blind cleaning, we recommend contacting a specialized service, or we can work with you to clean the areas around the blinds for a thorough service.

 

Cancellations, Lockout, Rescheduling

We understand that life happens and plans can change. To help us maintain our schedule and accommodate all clients, we kindly ask for at least 48 business hours’ notice for any cancellations or rescheduling. Please note that holiday scheduling and cancellation policies are stricter to accommodate high demand during these times. Full details: https://www.chicproclean.com/holidays

  • Cancellations or rescheduling requests made within 48 business hours of your appointment may require a $75 cancellation fee. This helps cover the cost of our team’s preparation and time.

  • For recurring clients (e.g., bi-weekly or weekly services), cancellations made within 48 business hours will also result in a 35% surcharge added to the cost of the next scheduled cleaning. This ensures we can maintain consistency in the level of service you expect.

Examples:

  1. If your appointment is scheduled for Wednesday at 10:00 AM, please notify us by Monday at 10:00 AM to avoid any fees.

  2. If your appointment is scheduled for Monday at 10:00 AM, please notify us by Thursday at 10:00 AM the prior week, as weekends are not considered business hours.

  3. For a bi-weekly client with a missed Friday appointment due to late cancellation, their next cleaning on the following Friday will include a 35% surcharge in addition to the regular service fee.

Lockout Policy

To ensure our team can complete your cleaning as scheduled, we kindly ask that access to your home is arranged ahead of time. This can include providing keys, entry codes, or ensuring someone is available to let us in.

  • If our team is unable to access your home at the scheduled time, a $75 lockout fee may apply. This helps us cover the time set aside for your cleaning.


 

Frequent Rescheduling

If short-notice rescheduling happens more than twice in a six-month period, a $75 rescheduling fee will apply starting with the third instance.

Why it Matters:  These policies help us maintain the high standards of service you expect from ChicProClean. Here’s why they’re important:

  • Consistency for Everyone: Advance notice allows us to accommodate other clients and ensure all appointments run on time.

  • Respecting Everyone’s Time: Short-notice cancellations or missed appointments affect our schedule and our team members. These guidelines help us balance fairness for everyone.

  • High-Quality Service: Respecting our schedule allows our team to focus on delivering exceptional care to each home.

  • Reliable Recurring Services: For ongoing clients, the 35% surcharge helps ensure minimal disruptions and consistent service for your home.

By working together, we can ensure a smooth and professional experience for everyone. We deeply value your understanding and support in making this possible.

Tips to Avoid Fees:

We want to make sure you never have to worry about additional fees. Here are some simple tips to help avoid any charges:

  1. Plan Ahead for Cancellations or Rescheduling:
    Let us know about any changes at least 48 business hours before your appointment. This helps us accommodate other clients and prevents a cancellation or rescheduling fee.

  2. Keep Access Arranged in Advance:
    Ensure someone is available to let our team into your home, or provide us with keys or entry codes before your scheduled cleaning to avoid lockout fees.

  3. Stay on Schedule with Recurring Services:
    If you need to reschedule a recurring cleaning, let us know well in advance to avoid a surcharge on your next cleaning. Consistency helps us provide the best service for you!

We Understand Emergencies Happen:

Life can be unpredictable, and we understand that emergencies arise. That’s why we allow two cancellations or rescheduling requests per year without any additional fees. We want to make sure you feel supported when unexpected situations come up. After two instances, our regular policies will apply.

 

Forms of Payment, Tips & Fees

To ensure a smooth and convenient transaction for your cleaning services, ChicProClean accepts the following forms of payment:

  • ACH & Zelle Payments: There are no additional fees for payments made via ACH or Zelle. You can send Zelle payments to payment@chicproclean.com This is our preferred method of payment. 

  • Credit and Debit Cards/Apple Pay: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Payments can be made securely via our online payment system or directly through our office. A 5% processing fee will apply to all payments made via credit or debit card.

  • Cash: For clients who prefer to pay with cash, we accept cash payments. Please ensure the full payment is ready upon completion of the service and be left for us in a visible area (kitchen counter) in a sealed envelope with your name on it and labeled “ChicProClean”. 

  • Checks: We accept personal checks for payment, but please note that checks must be left for us in a visible area (kitchen counter) in a sealed envelope with your name on it and labeled “ChicProClean”. We may require payment verification for first-time check payments.

  • Financing Options: For qualifying customers with cleaning services over $500, we offer financing through Wisetack. Wisetack offers simple, transparent financing options, including 0% interest and no

  • Payments: Invoices unpaid after 7 days will incur a $25 late fee.

Deposits: For all first-time clients or one-time services (such as Premier services), a 50% deposit is required at the time of booking to secure your appointment. This ensures that our team is scheduled and prepared to meet your cleaning needs. The remaining balance is due at the time of service completion, unless otherwise arranged.

Why This Matters: Requiring a deposit helps us manage scheduling efficiently, ensuring that our team can dedicate time to your home and that we can provide you with the best possible service. It also protects both ChicProClean and our clients from last-minute cancellations that may affect our availability for other customers.

Tips: Tipping is a powerful way to acknowledge the effort our team puts into delivering exceptional service. While it’s not mandatory, it’s a great way to show your gratitude. Tips help motivate our staff and are always appreciated, as they contribute to the overall positive work environment. If you would like to show appreciation for our team's hard work, tips can be provided directly to the cleaner in cash, via credit/debit card, or through Zelle.

 

Damages Policy

At ChicProClean, we take great care to ensure that your property is handled with respect and that our cleaning services meet the highest standards. We are fully covered by a damage insurance policy and a bond, which provides additional protection and peace of mind. However, there are certain circumstances where we are not liable for damages. Please take a moment to review our policy:

Damage Due to Improper Installation:
We strive to clean your space carefully, but due to common installation errors, certain items are not covered under our liability policy:

  • Shower Glass Doors: Improper installation of shower glass doors may cause them to break or become damaged during cleaning. We are not responsible for such damages if the installation is faulty.

  • Hanging Decor: Pictures, frames, or decor that are hung incorrectly or with improper materials may fall or shift during cleaning. We are not liable for any damage caused by these items falling or becoming dislodged.

  • Blinds: Due to the fragility of some blinds and the difficulty in cleaning them thoroughly without damage, we do not clean or dust blinds. We are also not responsible for any damages to blinds, whether caused by cleaning attempts or due to improper installation.

Client-Provided Equipment:
We understand that some clients prefer to provide their own cleaning equipment, such as vacuums, mops, or other tools. We are happy to use client-provided equipment under the following conditions:

  • Condition of Equipment: The equipment must be in good working condition and safe for use.

  • Liability Waiver: ChicProClean is not responsible for any damage to client-provided equipment, including vacuums or cleaning devices, should it stop working or sustain damage during use. We will use the equipment with care but cannot be held liable for malfunction or breakage.

  • No Maintenance Responsibility: We are not responsible for maintaining or repairing any client-provided equipment.

Accidents and Liability:
While we take all reasonable precautions to avoid accidents, ChicProClean is not responsible for damage caused by pre-existing issues such as:

  • Wear and tear of items.

  • Faulty or improper installation.

  • Inadequate maintenance of items.

We highly recommend that fragile or valuable items be stored or moved prior to our visit to avoid any potential damage.

Reporting Damages:

  • If Damage is Noticed by Our Team: If we become aware of any damage during our cleaning service, we will notify you as soon as possible and begin the process of finding the right solution.

  • If Damage is Noticed by You: If you notice any damage after our visit, we kindly ask that you notify us immediately, along with any photos of the damage, so we can investigate and work towards a solution.

Why This Matters:  This policy ensures that both parties have clear expectations regarding responsibility for damages. It also helps prevent misunderstandings about items that may be prone to damage due to improper installation or usage. We value your trust and want to make sure we are transparent about our limits of liability. By taking these precautions, we can continue to offer the best service without placing undue risk on either party.

 

Missing or Lost Items

At ChicProClean, LLC, we take great care to ensure the security of your belongings during our visits. However, we understand that concerns about missing or lost items may occasionally arise.

  • Client Responsibility: Clients are responsible for securely storing any valuables or personal items in a safe location prior to our arrival. This includes cash, jewelry, and other high-value items.

  • Cleaning Team Practices: Our team is trained to respect your belongings and will only clean visible and accessible areas. We do not open drawers, closets, or cabinets unless specifically instructed by the client.

  • Reporting a Missing Item:If you notice a missing item after a cleaning service, please notify our office immediately, providing as many details as possible, including the last known location of the item.

  • Investigation Process: Upon receiving a report of a missing item, we will conduct an internal investigation, including speaking with the assigned cleaning team members. Police reporting may be required. 

  • Trust and Accountability: We value the trust you place in our team and will always strive to address concerns in a fair and timely manner. While we take all reports seriously, ChicProClean, LLC cannot be held liable for items that are not securely stored or were misplaced prior to our visit.

By ensuring your valuables are securely stored and promptly communicating any concerns, you help us maintain a strong and trustworthy relationship. Thank you for your understanding!

 

Pricing

At ChicProClean, we believe in full transparency when it comes to pricing. Before we proceed with any booking, we ensure that you are fully informed about the cost of the services you request. Here's how our process works:

  • Discussing Pricing: Before booking any services, we will discuss the pricing in detail to make sure that you understand the cost involved. We want to ensure that our services fit your budget and needs.

  • Sending Quotes for Approval: After discussing the details of your service, we will send you a formal quote for your approval. This ensures that you are clear on the total cost before confirming your appointment. We only proceed once you have agreed to the quote.

Rate Changes:

  • We reserve the right to adjust our rates at any time. Any changes in rates will be communicated to clients in advance. We will make every effort to provide ample notice to allow clients to make any necessary adjustments to their expectations or scheduling.

 

Refunds:

At ChicProClean, we strive to provide exceptional cleaning services, and we want you to be completely satisfied with the results. However, please note the following:

  • No Refunds: We do not offer refunds once services have been completed. All sales are final.

  • 24-Hour Satisfaction Guarantee: If you are not fully satisfied with our services, please contact us within 24 hours of your appointment. We will work with you to address any issues and make it right. Our team will return within 48 hours to resolve any concerns.

 

24-Hour Satisfaction Guarantee:

At ChicProClean, we want you to be thrilled with your cleaning experience. If you're not fully satisfied, we offer a 24-hour satisfaction guarantee to make it right. Here’s how it works:

  1. Contact Us: If you are not satisfied with any aspect of our service, please reach out to us within 24 hours of your cleaning appointment.

  2. Provide Details: We kindly ask that you send us detailed photos and a description of the areas or tasks that you feel were not up to your expectations. This will help us better understand the issue and address it effectively.

  3. Resolution Process: Once we receive your feedback, we will schedule a return visit within 72 hours to address the areas of concern. This will be at no additional charge to you.

We strive to make sure all your concerns are addressed to your satisfaction during this follow-up visit.

Note on Timely Contact:
For a fair and efficient resolution, it’s crucial to notify us within 24 hours of your service. Contacting us even a couple of days after the service has been completed makes it difficult to identify the exact cause of any concerns and to fairly address them. For example, if a concern is raised a week later, it may be challenging for us to determine whether the issue is related to the initial cleaning or if other factors have come into play since the service was completed. We kindly ask for your understanding and cooperation in ensuring we can provide the best service possible.

 

Photographic Documentation:

By engaging ChicProClean, LLC, clients agree to allow our staff to take before and after photos of the service areas. These photos are used strictly for the following purposes:

  • Quality Assurance: To ensure that our cleaning meets the high standards we promise.

  • Internal Training: To support ongoing training and improvement of our team’s skills.

  • Damage Reporting: In the rare case that any damages occur during the cleaning process, photographic documentation is necessary for accurate reporting and resolution.

Confidentiality:
ChicProClean, LLC ensures that all photos will be kept confidential and will not be shared publicly or with any third parties without the client’s explicit consent. These images are stored securely and are used only for the above purposes.

By allowing us to take these photos, you are helping us maintain the quality and integrity of our services, while also ensuring transparency in the event of any issues.

 

Privacy Policy:

At ChicProClean, LLC, we are committed to protecting the privacy and confidentiality of your personal information. By using our services, you agree to the following terms:

Confidentiality:

We respect the privacy of our clients and guarantee that all personal information provided to us will be kept confidential. This information is used exclusively for the purpose of delivering cleaning services and managing your account. We do not share any personal details with third parties unless explicitly requested by you or required by law.

Data Protection:

ChicProClean, LLC adheres to data protection laws and takes every measure to protect your personal information. We implement appropriate security measures to ensure your data is safely stored and prevent unauthorized access, alteration, or disclosure.


We do not sell, rent, or share your information with external parties for marketing purposes. If you provide us with sensitive information (such as payment details), we ensure that it is handled securely in compliance with industry standards.

Client Consent:

We will not use your personal data for any purposes other than those necessary for providing our services, unless we have received your explicit consent. If there are any changes to how we use your data, we will notify you and seek your consent where required.

Full Privacy Policy: https://www.chicproclean.com/privacypolicy

Health and Safety:

At ChicProClean, LLC, the health and safety of both our employees and clients are a top priority. We implement stringent protocols to ensure a safe environment for all parties involved.

Employee Safety:

Our employees are thoroughly trained to follow established health and safety protocols. This includes the proper use of personal protective equipment (PPE), such as gloves, masks, and eye protection, when necessary. All team members are also trained to handle cleaning products safely and to respond quickly to any unforeseen circumstances to maintain a safe working environment.

Additionally, our staff wears designated work shoes that are:

  • Disinfected between jobs to ensure cleanliness and hygiene.

  • Worn exclusively indoors during cleaning tasks, reducing the risk of slips, falls, and other injuries.

  • Designed to prevent back pain and support foot health, allowing our team to perform their duties effectively and safely throughout the day.

Client Safety:

We use safe cleaning products that are non-toxic and safe for your family, including pets. Our cleaning methods are designed to reduce risks and promote a healthy home environment. If there are any concerns about the products we use, please don't hesitate to reach out, and we can provide further details or offer product alternatives.

 

Non-Solicitation:

Direct Hiring

Clients agree not to directly hire any ChicProClean, LLC employees for residential cleaning services during their engagement and for a period of one year following the termination of services with ChicProClean, LLC.

Referral Fee:

If you wish to hire a current or former ChicProClean, LLC staff member for any home-related service outside of your agreement with ChicProClean, LLC, a referral fee of $2,500 will apply. This fee must be paid within 30 days of notification from ChicProClean, LLC. Failure to pay the referral fee within the specified time frame will result in ChicProClean, LLC pursuing alternative methods of collection.

 

Termination of Services

Client Termination

Clients may terminate services at any time with a 48 business hours' notice. Any prepaid services will be refunded on a pro-rata basis.

Company Termination

ChicProClean, LLC reserves the right to terminate services for:

  • Non-payment

  • Repeated cancellations

  • Inappropriate behavior towards staff

 

Limitation of Liability

ChicProClean, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits

  • Loss of data

  • Loss of use

This applies whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory, even if ChicProClean, LLC has been advised of the possibility of such damages.

In no event shall ChicProClean, LLC's liability exceed the amount paid by the client for the services rendered.

 

Questions?

We’re here to help! If you have any questions about these guidelines, feel free to reach out at 224- 269-8825. Your satisfaction is our priority, and we’re committed to making your experience with ChicProClean exceptional. 💖✨

Thank you for being a valued part of the ChicProClean family. We’re excited to continue serving you!

Warm regards,
Joanna & Carlos
ChicProClean TEAM 🌟

SERVICE AREA

ChicProClean, LLC

2000 Larkin Ave, Suite 301

Elgin, IL 60123

Office Hours: MON-FRI: 7am-5pm

info@chicproclean.com

FAQ

GIFT CERTIFICATES

ONLINE REVIEWS

JOIN OUR TEAM

  • Instagram
  • Facebook
  • Twitter
  • LinkedIn
  • YouTube
  • TikTok

BLOG

CERTIFICATIONS

WHY CHICPROCLEAN? 

  • Nearly a Decade of Experience – We’ve spent almost 10 years providing top-quality cleaning services that our community trusts.

  • Personalized Attention – We take the time to understand your needs and tailor our services accordingly.

  • Trusted by the Community – As a locally-owned business, we have built strong, loyal relationships with our clients.

  • Great Listeners – We value your feedback and adapt our services to meet your expectations.

  • Striving for Excellence – We are dedicated to delivering an exceptional cleaning experience, every time.

  • Fully Insured, Licensed, and Trained Professionals – We ensure safe, reliable service with highly trained, professional cleaners.

bottom of page