Welcome to ChicProClean, LLC!

Before you hire us for your cleaning needs, please familiarize yourself with our Terms of Service.

By engaging ChicProClean, LLC, you agree to our policies.

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Our Commitment to Quality Service:

• Licensed, Bonded, and Insured: We provide professional cleaning services with full credentials.

• Trained Cleaning Team: Our team is well-trained for every service.

• Top-Notch Equipment: We supply all necessary equipment unless your equipment meets our standards.

• Eco-Friendly Products: We use and recommend only environmentally friendly, green cleaning products. Harsh chemicals like bleach, ammonia, Lysol, or Pine-Sol are not used.

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To Ensure the Best Possible Service:

• Home Access: Please ensure your home is accessible unless you will be present. Providing a garage code or key is helpful but not mandatory.

• Alarm Systems: Turn off alarm systems. If the alarm remains armed, we are not responsible for false alarms or misuse.

• Home Preparation: Ensure your home is tidy and ready for cleaning.

• Pet Safety: Make sure pets are secure during our visit.

Note: If our crew cannot enter your home, 50% of the cleaning cost will be charged. 

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Service Times:

• Time Windows: Service times are provided within a 2-hour window.

• Arrival: Our team will arrive within the given window, barring delays due to traffic or unforeseen circumstances.

• Returning Customers: We strive to schedule future visits at the same day and time, though this may vary due to scheduling changes. Bi-weekly services are easier to schedule consistently than weekly or monthly services.

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Cancellations and Rescheduling:

• Notice: Please notify us of cancellations or rescheduling at least 48 business hours in advance (excluding weekends).

• Fee Adjustments: If you cancel a bi-weekly service, the next cleaning will be charged at the monthly rate (+40% of your regular cost). Similar adjustments apply to weekly and monthly schedules.

• Company-Initiated Changes: We may need to adjust schedules for holidays or extreme weather, and will reschedule as close to the original date as possible.

Note: Cancellations requested less than 48 business hours prior will incur a charge of 50% of the cleaning cost.

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Additional Services:

• Service Changes: Any changes from the original estimate may incur additional charges and require a new estimate. Requests for changes should be made at least 72 business hours before the scheduled appointment.

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Damages:

• Accidents: While we strive to avoid accidents, they can happen. We have limited liability protection for replacements or repairs. Identical replacement is not guaranteed.

• Dishwashing: We do not wash, dry, or put away dishes. Please ensure dishes are removed from the sink area.

• Liability: We are not responsible for damage due to faulty or improper installation, lack of maintenance, or general wear and tear.

• Safety: Our employees do not use tall ladders or move items heavier than 20 lbs. For cleaning behind heavy appliances or furniture, please move them prior to our visit.

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Pricing Changes:

• Rate Changes: We reserve the right to change rates at any time, with advance notice.

• Estimates: We provide pre-estimates over the phone based on provided information, with exact estimates given after a walkthrough.

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Payment Terms:

• Payment: Payment in full is required prior to or at the time of service, unless otherwise agreed.

• Deposit Requirement: A 50% deposit is required to book any one-time or initial service with ChicProClean, LLC.

• Accepted Forms: We accept checks, cash, and Zelle payments at payment@chicproclean.com. Checks should be payable to ChicProClean, LLC, and cash/checks should be placed in sealed envelopes labeled ChicProClean.

• Credit/Debit Payments: A 5% processing fee will be added for any credit or debit card payments.

• Tips: Tips are appreciated but not expected. If you choose to tip, cash is preferred. Thank you!

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ChicProClean’s 24-Hour Satisfaction Guarantee:

We take pride in our work. If you are not fully satisfied, we will make it right. Contact us within 24 hours of service with photos, and we will return within 48 hours to address any issues.

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Photographic Documentation:

By engaging ChicProClean, LLC, clients agree to allow our staff to take before and after photos of the service areas. These photos are solely for the purposes of quality assurance, internal training, and reporting any damages. ChicProClean, LLC ensures that all photos will be kept confidential and will not be shared publicly without the client's explicit consent.

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Privacy Policy:

• Confidentiality: All client information is kept confidential and used solely for the purpose of providing cleaning services.

• Data Protection: We adhere to data protection laws and do not share your personal information with third parties without your consent.

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Health and Safety:

• Employee Safety: Our employees are trained to follow health and safety protocols, including the use of personal protective equipment (PPE) when necessary.

• Client Safety: We ensure that our cleaning products and methods are safe for clients and their families, including pets.

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Holidays and Special Occasions:

• Holiday Scheduling: We do not operate on major holidays. Services will be rescheduled around these dates.

• Special Requests: Special cleaning requests for events or holidays should be made well in advance to ensure availability.

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 Non-Solicitation:

• Direct Hiring: Clients agree not to directly hire any ChicProClean, LLC employees for residential cleaning services during their engagement and for a period of one year following the termination of services with ChicProClean, LLC.

• Referral Fee: If you wish to hire a current or former ChicProClean, LLC staff member for any home-related service outside of your agreement with ChicProClean, LLC, a referral fee of $2,500 will apply. This fee must be paid within 30 days of notification from ChicProClean, LLC. Failure to pay the referral fee within the specified time frame will result in ChicProClean, LLC pursuing alternative methods of collection.

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Termination of Services:

• Client Termination: Clients may terminate services at any time with 48 business hours' notice. Any pre-paid services will be refunded on a pro-rata basis.

• Company Termination: ChicProClean, LLC reserves the right to terminate services for non-payment, repeated cancellations, or inappropriate behavior towards staff.

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Limitation of Liability:

ChicProClean, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of use, arising out of or in connection with our services, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if ChicProClean, LLC has been advised of the possibility of such damages. In no event shall ChicProClean, LLC's liability exceed the amount paid by the client for the services rendered.

 

Thank you for choosing ChicProClean, LLC! We look forward to providing you with exceptional cleaning services.