Privacy Policy for ChicProClean

Effective Date: 4/1/2025

ChicProClean, LLC ("we", "our", or "us") is committed to protecting the privacy and security of our website visitors, clients, and SMS subscribers. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with us at https://www.chicproclean.com ("Website") and through our services.

By accessing or using our Website and services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Identifiers- Name, email, phone number, mailing address
Service Details- Home address, cleaning preferences, and service history
Payment Information- Processed securely via third-party platforms; we do not store your payment data
Device and Usage Data- IP address, browser type, visited pages, device information, and cookies
Communications- SMS and email preferences, client feedback, and support requests

2. How We Use Your Information

We use your information to:

Provide and schedule our cleaning services
Process payments and send invoices or receipts
Send SMS and email notifications, including appointment updates, service reminders, and promotions (if opted in)
Improve our website, services, and customer experience
Respond to inquiries and client feedback
Comply with legal and regulatory obligations

3. Legal Basis for Processing (for EU users under GDPR)

We process your personal data based on the following legal grounds:

Consent- When you opt in to receive messages or marketing
Contract- To fulfill services you have requested
Legal Obligation- To meet legal and regulatory requirements
Legitimate Interest- To maintain business operations and improve services

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

Service Providers- Such as payment processors, email and SMS platforms, IT tools, and customer service software
Legal Authorities- If required by law, subpoena, or court order
Business Transitions- If we are involved in a merger, sale, or acquisition

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and usage
Remember your preferences
Improve website functionality

You may modify cookie settings in your browser, though some site features may not work as intended if disabled.

6. Your Privacy Rights

Depending on your location (e.g., California, EU), you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion ("Right to Be Forgotten")
Object to or restrict processing
Opt out of marketing messages
Lodge a complaint with a data protection authority

To exercise your rights, contact us at info@chicproclean.com

7. SMS/Text Messaging Policy (TCPA & CTIA Compliance)

By opting in to receive SMS from ChicProClean, you agree to:

Receive texts related to appointments, service updates, promotions, and feedback
Message frequency may vary based on services and interactions
Message & data rates may apply; check with your mobile provider
Opt-out anytime by texting STOP
For help, text HELP or contact us through our website

We do not share, sell, or rent SMS opt-in data to any third party.

8. Security Measures

We take reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute data security.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from minors. If we become aware that we have, we will delete the information promptly.

10. External Links

Our Website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will update the "Effective Date" at the top of this page. Continued use of the Website signifies acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or your data, please contact us: