Terms Of Service

Before you decide to hire us for your cleaning needs, please get familiar with our Terms of Service. By hiring ChicProClean, LLC you agree to our policies. 

TERMS OF SERVICE:

 

ChicProClean, LLC Promises to Provide Quality Service by:

 

  • Providing a professional cleaning service that is licensed, bonded and insured.

  • Providing a trained cleaning team for each and every service.

  • Providing top notch equipment needed to perform quality service), unless the client's equipment meets our standards. 

  • Providing all cleaning supplies except (toilet brushes, paper towels, garbage bags).

*We do not use any harsh chemicals in the process. We only use and recommend environmentally friendly, green cleaning products that are safe for you, your family, and your pets. If you require bleach, ammonia, Lysol/ Pine Sol or similar types of products, we will not be able to serve you. 

 

 

In Order to Provide You with the Best Possible Service, please:

  • Make your home accessible, unless you will be at home during our visit, so we will be able to perform our services on the scheduled date and time. The best method is typically providing ChicProClean, LLC, with a garage code/key, but it is not a requirement. * 

  • Turn off alarm systems. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of the alarm system. 

  • Have your home picked up and ready to be cleaned.

  • Make sure your pets are safe while we are in your home.

*If the cleaning crew is unable to enter your home, 50% of the cleaning cost will be charged.

Cleaning Times:

  • Service time windows are given, which can be up to a 2 hour window.

  • Our teams will arrive during the time window given for your service.

  • Many factors contribute to the time window, e.g. traffic delays or any unforeseen circumstances. We will do our very best to arrive on time and complete your service in a timely manner.

  • For returning customers, every effort to schedule your future visits on the same day/time frame will be made. This can be difficult with our ever changing schedule. 

  • Scheduling an “every 2 week service” is easier than a “weekly service” or “every 4 week service”, that means we can not promise the same day of the week for monthly or weekly clients. 

 

Cancellations and Rescheduling:

 

Please keep in mind that we are a small family owned business and any cancellations, or rescheduling can be very damaging to our company. 

If you need to cancel or reschedule a service appointment please let us know at least 48 business hours (excluding weekends) prior to the service appointment** 

  • If your home is serviced on every 2 weeks schedule, and you cancel your appointment with us, your next cleaning cost will be adjusted to a monthly cleaning price which is +30% your regular cleaning cost. Similar changes apply for weekly and monthly schedules. 

  • On occasion company initiated schedule changes due to holidays or extreme weather conditions must be made. We will make every attempt to reschedule as close to the regular scheduled cleaning date as possible.

 

**If a cancellation is requested less than 48 business hours prior to the service, 50% of the cleaning cost will be charged.

We must adhere strictly to this policy in order to prevent lost wages for the cleaning crew. We appreciate your understanding.

 

 

Additional Services:

  • If a customer requests changes to the service that differ from the original estimate, additional charges will be applied and a new estimate may be required. 

  • Service changes will need to be requested at least 72 business hours before the scheduled cleaning appointment. 

 

Damages:

  • We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason, we avoid cleaning requests for irreplaceable or sentimental valuable items. Damage must be reported within 48 hours of service. 

  • We don’t wash, dry or put away dishes. Please make sure any dishes are removed and placed away from the sink area.

  • ChicProClean, LLC cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

  • Our employees are very important to us, and we are determined to keep them safe, so they do not use tall ladders or move anything heavier than 20 lbs. These types of activities put our staff in danger of back injury or could even damage something in your home such as scratches on your wood floors... If you would like us to clean behind appliances like a refrigerator, oven or furniture such as a sofa, please move it prior to the cleaning visit to allow access to the area.

 

 

Pricing Changes:

  • ChicProClean, LLC reserves the right to change rates at any time. 

  • ChicProClean, LLC will provide advanced notice to the start of any rate changes.

  • ChicProClean, LLC will give pre-estimates over the phone if given enough information about your home. When walkthroughs are completed, a more exact estimate will be provided.

Payment Terms:

 

  • The Customer agrees to pay the price quoted ChicProClean, LLC  in full prior to or at the service time, unless otherwise agreed in advance. 

  • CHECK, CASH, ZELLE, are all acceptable forms of payment. 

  • Tips are very much appreciated, but not expected. If you choose to tip our amazing staff, cash would be preferred :) Thanks!

For zelle payments please use chicprocleanservices@gmail.com

without phone number attached. 

 

Make checks payable to ChicProClean, LLC.

Cash or checks should be placed in sealed envelopes labeled ChicProClean. 

ChicProClean’s  24 hour Satisfaction Guarantee 

We take pride in what we do, but if for any reason your service was less than promised, we will make it right! 

*We must be contacted within 24 hours of the service and 

photos must be provided. We will return within 48 hours 

to fix any issues with the service to make you fully happy.