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Terms Of Service - FAQ

1. What credentials does ChicProClean have?

ChicProClean, LLC is licensed, bonded, and insured, providing professional cleaning services with full credentials.

2. What kind of products does ChicProClean use?

We use environmentally friendly, green cleaning products. We do not use harsh chemicals like bleach, ammonia, Lysol, or Pine-Sol.

3. How should I prepare my home for cleaning?

Please ensure your home is accessible and tidy. If providing a garage code or key, it's helpful but not mandatory.

4. What happens if ChicProClean  cannot enter my home?

If our crew cannot access your home, 50% of the cleaning cost will be charged.

5. How are service times scheduled?

Service times are scheduled within a 2-hour window. Our team strives to arrive within this window, barring unforeseen circumstances.

6. What is ChicProClean's cancellation policy?

Please notify us of cancellations or rescheduling at least 48 business hours in advance. Cancellations made less than 48 business hours prior will incur a charge of 50% of the cleaning cost.

7. What forms of payment does ChicProClean accept?

We accept checks, cash, and Zelle payments. Credit/debit card payments are subject to a 5% processing fee.

8. Does ChicProClean offer a satisfaction guarantee?

Yes, we offer a 24-hour satisfaction guarantee. Contact us within 24 hours of service, and we will return within 48 hours to address any concerns. Photos of concerns must be provided. 

9. What happens if there are damages during cleaning?

While we take precautions, accidents can happen. We have limited liability protection for replacements or repairs.

10. Can I request special cleaning services for holidays or events?

Yes, please make special requests well in advance to ensure availability around holidays and special occasions.

11. What is ChicProClean's policy on employee hiring?

Clients agree not to directly hire ChicProClean's employees for residential cleaning services during their engagement and for one year following termination of services.

12. How can I terminate services with ChicProClean?

Clients may terminate services at any time with 48 business hours' notice. Pre-paid services will be refunded on a pro-rata basis.

13. What if I want to hire a former ChicProClean staff member for home-related services?

A referral fee of $2,500 applies. This fee must be paid within 30 days of notification from ChicProClean, LLC.

14. What is ChicProClean limitation of liability?

ChicProClean shall not be liable for indirect, incidental, special, consequential, or punitive damages, exceeding the amount paid for services rendered.

15. Does ChicProClean provide estimates for cleaning services?

Yes, we provide pre-estimates over the phone based on provided information. Exact estimates are given after a walkthrough.

16. What happens if there are changes to the original cleaning service request?

Any changes from the original estimate may incur additional charges and require a new estimate. Requests for changes should be made at least 72 business hours before the scheduled appointment.

17. How does ChicProClean handle payment for services?

Payment in full is required prior to or at the time of service, unless otherwise agreed. A 50% deposit is required to book any one-time or initial service.

18. Are tips expected for ChicProClean services?

Tips are appreciated but not expected. If you choose to tip, cash is preferred.

19. What is ChicProClean's policy on photography during service?

By engaging ChicProClean, clients agree to allow our staff to take before and after photos for quality assurance and internal purposes. These photos will be kept confidential and not shared publicly without explicit client consent.

20. How does ChicProClean ensure client and employee safety?

Our employees follow health and safety protocols, including the use of personal protective equipment (PPE) when necessary. Our cleaning products and methods are safe for clients, their families, and pets.

21. What are ChicProClean's policies regarding holidays and special occasions?

We do not operate on major holidays and will reschedule services around these dates. Special cleaning requests for events or holidays should be made well in advance.

22. What are the terms for termination of services by ChicProClean?

ChicProClean reserves the right to terminate services for non-payment, repeated cancellations, or inappropriate behavior towards staff.

23. What is the company's policy on rate changes?

We reserve the right to change rates at any time, providing advance notice to clients.

24. How does ChicProClean handle liability for damages?

We are not responsible for damage due to faulty or improper installation, lack of maintenance, or general wear and tear. 

25. What happens if I have a complaint or need to address an issue?

Please contact us within 24 hours of service with photos if you are not fully satisfied. We will make every effort to resolve any issues promptly.

26. Can I request specific cleaning tasks or areas to focus on during a service?

Yes, you can request specific cleaning tasks or areas of focus. Please communicate these requests to our team in advance.

27. Does ChicProClean provide services for commercial spaces or only residential?

ChicProClean primarily focuses on residential cleaning services. Please contact us for specific inquiries regarding commercial cleaning.

28. What should I do if I have valuables or delicate items in my home?

Please secure valuables and delicate items before our team arrives. While we exercise care during cleaning, we cannot be held responsible for damage to such items.

29. Does ChicProClean offer recurring service discounts or promotions?

We strive to provide competitive pricing and occasionally offer discounts or promotions for recurring cleaning services. Please inquire for current offers.

30. How does ChicProClean handle client privacy and data protection?

All client information is kept confidential and used solely for the purpose of providing cleaning services. We adhere to data protection laws and do not share your personal information with third parties without consent.

31. What should I do if I have a question or concern not covered in the FAQs or Terms of Service?

Please reach out to ChicProClean directly via phone or email. Our team is available to address any questions or concerns you may have.

32. Can I schedule a consultation or walkthrough before booking services?

Yes, we offer consultations and walkthroughs to provide accurate estimates and discuss specific cleaning requirements. Please contact us to schedule an appointment.

33. Does ChicProClean, LLC offer services outside of regular cleaning, such as organizing or decluttering?

While our primary focus is on cleaning services, we may offer additional services upon request. Please inquire for availability and pricing.

34. What measures does ChicProClean, LLC take to ensure COVID-19 safety during cleaning services?

We follow recommended health and safety guidelines, including sanitizing equipment and wearing appropriate PPE when necessary, to ensure a safe environment for our clients and employees.

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